Code of conduct
We organise a program in which all participants should be able to have a fun time. For this program to run smoothly certain behaviour of the participants is expected. We have set up a code of conduct that we expect every participant to follow. Non compliance with the code of conduct can lead to termination of the program for you and your family.
Follow instructions of the team
The team is there to organise the program in your behalf. The team members constantly juggle between the needs and the safety of all participants. Any instructions or regulations given by the team are to be followed. Make sure also your children follow up instructions and regulations when you let them join the activities. When you receive conflicting instructions from different team members, please address this to the team members involved or contact the program’s manager.
Treat every participant with respect
Every participant, including the team, should be able to have a good time. Accordingly you are expected to treat all participants with respect and keep others’ needs into consideration. At all times show appropriate behaviour that is not disturbing to other participants and make sure your kids do the same. Discussion of political, religious, or other sensitive topics are not allowed. Any form of aggression, violence, threats etc are reason for immediate termination of the program for you and your family. Please address others when needed in a respectful way, and reach out to the team for support.
Treat all property respectfully
We appreciate being able to use the complex/park, the general spaces, the means of transport, the facilities of third parties, and the equipment and supplies for the activities. You are to make sure you and your children treat all property respectfully. Make sure your behaviour causes no damage to the property. Make sure supplies, games etc are kept orderly. Help clean up after activities. Keep spaces and belongings enjoyable.
Invest in the community
To make community work, an investment from every participant is needed. You are expected to give your best to the community and see where you can contribute. You put in your best effort to make it work for every person in the community, because you appreciate being part of the program and the community and you appreciate the presence of every other participant. You take it as your personal responsibility to make it fun for yourself, your family, and others. You are responsible for your children and their behaviour at all times.
Receiving feedback is very important. Both positive and negative feedback are very welcome tools towards excellence. We appreciate hearing all feedback about the program and also personal feedback between the participants is highly appreciated. We have developed certain tools and protocols to organise the feedback in a constructive way. Any feedback given is suppose to follow these tools and protocols. It is important to be actively present at the (mandatory) family meetings and address all your feedback in the instructed way. Consider how you can add to solve any issues, give suggestions for solutions, and accept no if the suggestion is not followed up. Use the family meetings also to actively address your personal appreciation to the other participants. Always feel welcome to take any concerns up with the programs manager. It is not allowed to use the group chat or any of the activities for this purpose, nor is it allowed to complain, criticise or gossip. Always keep your focus on what is instead of what is not. Be open to cultural differences, appreciate that in a different country things might go different than expected, be prepared for unexpected changes. Make sure that you have informed yourself about the details of the program and set realistic expectations accordingly.
We have set up an activity program in which we constantly juggle between the needs of every participant in the community. When required, we are flexible in making adjustments to the program. We appreciate and encourage initiatives from members of the community to organise additional activities, if they serve the community. If you want to organise additional activities that involve the community or part of the community, we ask you to always discuss this with us in advance. It is not allowed to organise additional activities without our permission.
Visits to the community
Our programs are set up to create a strong and deep community between all the participants. For this, we have set up a system that helps create the formation of such a community. To be able to keep the community balanced, any desired short visits to the community should be discussed with us in advance. It is not allowed to invite anyone into the community or the complex without our permission.